Sales Policy – Cameramelos

Effective Date: January 17, 2025

At Cameramelos, we strive to provide our customers with the best possible experience when shopping for high-end photography equipment. Our Sales Policy is designed to ensure a smooth and transparent shopping process. By purchasing from Cameramelos, you agree to comply with the terms and conditions outlined below.

1. General Sales Terms

  • Product Availability: All products listed on our website are subject to availability. While we make every effort to keep our inventory updated, we cannot guarantee that all items will be in stock at all times. In the event that an item is out of stock or unavailable, we will notify you as soon as possible and provide an estimated delivery time or offer alternative solutions.

  • Pricing: The prices listed on our website are in U.S. dollars (USD) and are subject to change without notice. We make every effort to ensure that prices are accurate, but in the event of a pricing error, we reserve the right to correct the price and notify you before processing your order. You will always be charged the price at the time of order placement, regardless of any future price changes.

  • Promotions and Discounts: Periodically, we may offer promotions, discounts, or special offers on select products. These promotions are subject to specific terms and conditions and may have an expiration date. Promotional prices do not apply to previous orders or purchases and are not valid in combination with any other offers unless otherwise stated.

2. Order Processing

  • Order Confirmation: Once you have completed your purchase, you will receive an order confirmation via email. This confirmation will include your order number, details of the products purchased, and the total amount charged. Please review your order carefully to ensure all details are correct.

  • Payment Authorization: Payments are processed immediately upon order submission. We accept a variety of payment methods, including credit cards, debit cards, PayPal, and other online payment systems. All payment transactions are securely processed via encrypted systems.

  • Shipping and Delivery: After your order is confirmed and processed, we will ship the items to the address you provide during checkout. You will receive a shipping confirmation email with tracking information once your order has been dispatched. Please note that shipping times may vary depending on your location and the shipping method selected.

3. Sales Tax

Sales tax is applicable based on the shipping address of your order. The applicable sales tax will be calculated during the checkout process. Customers in states where Cameramelos is required to collect sales tax will see the tax amount included in the total price.

If you are exempt from sales tax (e.g., for tax-exempt organizations), please contact us prior to placing your order, and we will adjust your order accordingly.

4. Shipping and Handling

  • Shipping Costs: Shipping costs are calculated at checkout based on the size, weight, and destination of your order. You will be presented with different shipping options, allowing you to choose the most suitable option for your needs. For orders over a certain amount, we may offer free standard shipping, subject to specific terms and conditions.

  • Delivery Times: Delivery times depend on the shipping method selected and your location. Cameramelos partners with reputable shipping carriers to ensure prompt and reliable delivery. However, please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or weather conditions.

  • International Shipping: We currently offer shipping to international destinations. International customers are responsible for any customs duties, taxes, or import fees that may be imposed by their country’s authorities. These fees are not included in the cost of shipping and are the responsibility of the recipient.

5. Cancellations and Changes to Orders

If you wish to cancel or modify your order, please contact us as soon as possible. We are generally able to cancel or make changes to an order if it has not yet been shipped. Once an order has been processed and shipped, it cannot be canceled or altered. In such cases, you may initiate a return once you receive your item.

6. Returns and Refunds

We want you to be fully satisfied with your purchase. If you are not happy with your product, we offer a 30-day return window (please see our Refund and Returns Policy for more information). The product must be returned in its original condition and packaging.

  • Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately. We will assist you with a return or exchange, and we will cover the return shipping costs.

  • Non-Defective Returns: For products that are returned for reasons other than defects or errors on our part, the customer is responsible for the return shipping costs, and the product must be in new, unused condition.

7. Warranty Information

Many of the products we sell come with a manufacturer’s warranty. The terms and conditions of these warranties vary by product and manufacturer. We recommend that you review the manufacturer’s warranty information, which is typically provided with the product, for details on coverage and how to make warranty claims.

Cameramelos does not provide direct warranties on products unless specified. For any warranty issues, please contact the manufacturer directly or consult with our customer service team for guidance.

8. Product Reviews and Customer Feedback

We value customer feedback and encourage you to leave reviews of the products you purchase. Reviews help other customers make informed decisions and allow us to continuously improve our offerings. By submitting a review, you grant us permission to use your feedback in our marketing and product pages.

9. Customer Service

If you have any questions regarding our sales policy, or if you need assistance with an order, return, or refund, please contact our customer service team:

  • Email: info@cameramelos.com
  • Phone: (703) 771-3241
  • Address: 18403 Sierra Springs Sq, Leesburg, Virginia (VA), 20176

Our team is here to assist you with any inquiries or concerns you may have and ensure that you have a positive experience shopping at Cameramelos.

10. Policy Changes

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically for any changes.

Thank you for shopping with Cameramelos—your trusted destination for high-quality photography gear!