Shipping Policy – Cameramelos

Effective Date: January 17, 2025

At Cameramelos, we strive to provide you with a seamless and reliable shipping experience. Our Shipping Policy outlines the procedures and options available for shipping your products. By placing an order on our website, you agree to the terms outlined below.

1. Shipping Locations

We offer shipping within the United States and internationally. Whether you are located domestically or abroad, we will work to get your photography equipment to you as quickly and safely as possible.

Domestic Shipping: We ship to all 50 states in the United States, including Alaska and Hawaii.

International Shipping: We offer international shipping to select countries. International shipping fees and customs duties may apply, and the recipient is responsible for these additional costs. Please check with your country’s customs department for more information.

2. Shipping Methods

We provide various shipping options to meet your needs. Shipping fees will be calculated during the checkout process based on your location and the shipping method you choose. Available shipping methods may include:

  • Standard Shipping: Delivery typically takes 5-7 business days, depending on the destination. This is the most affordable option but may take longer due to weather, volume, or other unforeseen delays.

  • Expedited Shipping: Delivery typically takes 2-3 business days. This option is faster but may come with additional charges.

  • Overnight Shipping: If you need your order as quickly as possible, we offer next-day delivery for most products within the United States.

Please Note: Delivery times for international orders may vary depending on customs processing, the shipping carrier, and your country’s regulations.

3. Order Processing Time

Orders placed on Cameramelos.com are generally processed and shipped within 1-2 business days, excluding weekends and holidays. Once your order is processed and shipped, you will receive a shipping confirmation email with tracking details.

Please note that during peak seasons, such as holidays or promotional events, order processing and delivery times may take longer than usual. We recommend placing orders early to ensure timely delivery during these periods.

4. Shipping Fees

Shipping fees are calculated based on the size, weight, and destination of your order. You will be presented with the available shipping options and associated costs during checkout before completing your purchase.

We also offer free standard shipping on orders over a certain amount (subject to specific terms and conditions). Please check our Promotions page or checkout process for details on free shipping eligibility.

International Orders: International shipping fees will be calculated at checkout. Please note that you may be responsible for additional import duties, taxes, and fees once the package arrives in your country.

5. Tracking Your Order

After your order is processed and shipped, you will receive an email notification with a tracking number. You can use this tracking number to check the status of your order through the carrier’s website.

If you have not received tracking information or have any questions about the status of your order, please contact our customer service team at info@cameramelos.com, and we will assist you promptly.

6. Delivery Times and Delays

Delivery times are estimated and may vary depending on several factors, including your location, the shipping method selected, and external factors like weather, holidays, or delays caused by shipping carriers. While we strive to meet the estimated delivery times, we cannot guarantee exact delivery dates.

If you experience a significant delay in receiving your order, please contact us at info@cameramelos.com, and we will work with you to resolve the issue.

7. Missing or Damaged Packages

If your package is missing, delayed, or damaged during transit, please contact us immediately. We will help track down your package and resolve the issue. In some cases, we may need to file a claim with the shipping carrier.

Damaged Items: If you receive a damaged or defective item, please take pictures of the damage and contact us within 7 days of receiving your order. We will assist you in processing a return or exchange according to our Refund and Returns Policy.

8. Shipping Restrictions

Some products may have shipping restrictions due to their size, weight, or specific regulations. If any item in your order cannot be shipped to your location, we will notify you immediately and offer alternative solutions, such as substituting a different product or issuing a refund.

9. Address Accuracy

To ensure successful delivery, please double-check the accuracy of your shipping address during the checkout process. Cameramelos is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

If you realize there is an error in your shipping address after placing the order, please contact our customer service team as soon as possible. If the order has already been processed or shipped, we may not be able to make changes, but we will assist you in resolving any issues.

10. Customs and Import Duties (International Orders)

For international orders, you may be responsible for customs duties, taxes, or import fees once the package arrives in your country. These charges are the responsibility of the recipient and are not included in the price of the product or shipping fees at checkout.

Please check with your local customs office for more information on import regulations and fees before placing your order.

11. Contact Us

If you have any questions or need assistance with shipping, please contact us:

  • Email: info@cameramelos.com
  • Phone: (703) 771-3241
  • Address: 18403 Sierra Springs Sq, Leesburg, Virginia (VA), 20176

Our customer service team is here to assist you with any shipping inquiries you may have.